01
HSBC Conversational AI — Digital Banking
Own product vision, roadmap, backlog, journey analytics, and continuous optimization for HSBC's mobile Conversational AI platform serving 22M customers in India, Hong Kong, and Singapore. Lead delivery with engineering, architecture, UX, data, business, operations, and risk partners; coordinate 12–20 stakeholders.
Containment 68% → 82% · self-service +27% · NPS +11 · transfers −24% · $735K+ projected 2027 savings
02
Credit Card Closure — Conversational Self-Service
Led the end-to-end digital closure journey, including AI intent, eligibility rules, straight-through fulfilment, API orchestration, notifications, and exception handling. Partnered across UX, engineering, business, and operations through solution design, SIT, UAT, and release.
Eligible card closures moved from contact-centre-led process to scalable self-service.
03
Agentic AI HRMS — Healthcare SaaS
Owned product vision, discovery, PRD, architecture definition, roadmap, requirements, and delivery planning for an Agentic AI-powered HR platform. Shaped multi-agent orchestration, tool/API calling, task memory, risk-tiered autonomy, and human-in-the-loop controls.
Automated 45% of employee support queries · response time −50%
04
Enterprise HRMS SaaS — Healthcare Technology
Owned the B2B HRMS product from discovery and strategy through solution design, Agile delivery, release, and optimization. Led requirements, integrations, prioritization, and cross-functional execution for 52,300+ users.
95%+ sprint success · 20% improvement in customer satisfaction
05
AI Personal Shopping Assistant — E-commerce
Owned strategy, discovery, prioritization, development, launch, and optimization for an NLP/ML-powered conversational assistant using Dialogflow and recommendation engines.
1M+ users · engagement +15%
06
UPI Merchant Payment Gateway — FinTech
Defined product vision, MVP scope, and phased roadmap for an SMB-focused UPI solution: merchant onboarding and tiered KYC, static/dynamic QR, payment links, transaction tracking, merchant dashboards, T+1 settlement visibility, reconciliation, exception handling, and requirements for security, audit logging, RBAC, scalability, and RBI/NPCI alignment.
Pilot-to-scale plan targeting 25,000+ merchants in six months (target, not claimed adoption)
